Terms of Service

By signing up for or using Ordernora, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the service.

Ordernora answers your restaurant's phone, takes orders using an AI voice assistant, and sends them to your point-of-sale system (Square) or a menu catalog you set up. It's a paid subscription service, billed monthly based on the plan you choose (see Pricing).

You must be at least 18 years old and authorized to sign a business up for services on its behalf to use Ordernora. Ordernora is currently offered to restaurants operating in Australia only.

You're responsible for keeping your login access secure and for all activity on your account. Tell us right away at support@ordernora.au if you suspect unauthorized access. Provide accurate business information when you sign up (business name, phone number, hours) — this directly affects whether Ordernora answers calls correctly.

You agree not to:

• Use Ordernora for a business engaged in illegal activity, or to process orders you know to be fraudulent.
• Attempt to reverse-engineer, scrape, or interfere with the voice AI, portal, or underlying infrastructure.
• Use the service to harass, deceive, or mislead your own customers.
• Share your account access with a business other than the one you registered.
• Attempt to bypass usage limits, minute quotas, or venue limits attached to your plan other than through the upgrade options we provide.

We can investigate suspected violations and suspend or terminate accounts that breach this section.

You own your menu, business information, and the call recordings/transcripts generated through your account. You grant us a limited license to use that content solely to provide the service — taking orders, syncing to Square, generating your menu catalog from photos you upload, and showing you your own call history.

If you upload a menu photo, you confirm you have the right to use the images and menu content shown in it.

When you upload menu photos, our AI extracts a structured menu (items, prices, modifiers) as a draft you review and approve before it goes live — we don't publish AI-extracted menu data without your confirmation. Because this extraction is AI-based, you're responsible for checking that prices, item names, and modifiers are correct before approving.

Similarly, call transcripts are AI-generated and may contain transcription errors. They're a helpful record, not a guaranteed word-for-word account of the call — the audio recording is the authoritative record where the two differ.

Ordernora relies on third-party providers to work: Square (point-of-sale sync and payment processing), an SMS provider for order and payment notifications, and voice AI infrastructure for speech recognition, order-taking, and voice response. Your use of features that connect to these providers (e.g. connecting your Square account) is also subject to that provider's own terms.

We aim for high reliability but don't guarantee uninterrupted service. Scheduled maintenance, third-party provider outages, or issues with your own phone carrier can affect availability. We'll make reasonable efforts to notify you of planned maintenance that could affect call answering.

• You're billed monthly in advance based on your selected plan.
• You can switch plans or cancel at any time; changes take effect per the timing shown in your portal at the time you make them.
• Extra usage (additional call minutes, additional venues beyond your plan's included amount) is billed as described on the Pricing page.
• We don't offer prorated refunds for mid-cycle cancellations by default — if you have a specific concern, contact us and we'll look at it case by case.

Nothing in these Terms limits any consumer guarantee you're entitled to under the Australian Consumer Law that can't be excluded, restricted, or modified.

We own the Ordernora name, logo, portal design, and underlying software. You don't get any rights to these beyond what's needed to use the service. You keep ownership of your own business content (menu, branding, recordings) as described in Section 6.

You can close your account at any time from the portal, or by emailing support@ordernora.au. We may suspend or terminate your account if you materially breach these Terms (see Section 5) and don't fix the issue after we notify you, or immediately in cases of serious misuse (fraud, illegal use, security risk to other customers). Sections that by their nature should survive termination (Sections 6, 11, 13, 14, 15, 16) continue to apply after your account closes.

Ordernora is provided "as is" and "as available." While we work to make the AI accurate for real restaurant orders, we don't guarantee it will always take an order perfectly — that's why every account goes through an automated smoke test before going live, and every call transfers to a real person when the AI can't handle it. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, except for any consumer guarantees under the Australian Consumer Law that cannot be excluded.

To the maximum extent permitted by law, GANI Tech Pty Ltd's total liability to you for any claim arising from these Terms or your use of Ordernora is limited to the amount you paid us in the 3 months before the claim arose. We're not liable for indirect, incidental, or consequential loss (such as lost profits from a missed or incorrect order), except where such liability cannot be excluded under the Australian Consumer Law.

You agree to indemnify us against claims, damages, and reasonable legal costs arising from your breach of these Terms, your misuse of the service, or content you upload (such as menu photos you didn't have the right to use).

These Terms are governed by the laws of New South Wales, Australia, and disputes will be handled in the courts of that jurisdiction.

We may update these Terms from time to time. We'll post the change here with a new "Last updated" date, and email active account holders about material changes. Continuing to use Ordernora after a change takes effect means you accept the updated Terms.

Questions about these Terms: support@ordernora.au.